Street No 5 , Vikrampuri

March 20, 1972

About Candidate

Attained senior-level experience of team leadership in a multi-cultural environment. An enthusiastic, conscientious and positive individual, who enjoys responsibility and is capable of working under pressure. I carry a positive approach and set myself high standards. I maintain an excellent rapport and local awareness of UAE government regulations and my
product and job knowledge enables me to be customer friendly. Self-motivation, handwork excellent, and effective communication and interpersonal skills are some of my virtues. Good communicator and effective motivator, who has demonstrated initiative and leadership in a changing and challenging customer service environment. Being a role model
and setting an example in the way I conduct myself. Encouraging and integrating them into the team’s collective skills with an objective to achieve superior performance. Competencies in understanding customer needs.



Bachelors Degree in Science 1994
Osmania unversity

Completed 3 years course in

Work & Experience

Customer Service Officer June 13, 2013 - November 30, 2020
Etihad Airways

Managing day-to-day operations, Preparing for the shift at the allocated areas with required manpower, and ensuring the operations are covered with appropriate planning. Briefing the staff in the assigned area about the day’s operations and confirming their understanding. Ensuring the grooming standards of Etihad airways are being adhered to in an effective manner. Cascading information received from the management and duty managers to subordinates. Attending to guest issues during operations and ensuring consistency is maintained. Managing the operations at the Guest transfer desk and providing alternative solutions during disruptions supervising a team of 22 agents. Ensuring the customers are met at every point and resolving their complaints. Monitoring the agents on daily shifts and ensuring the adherence to safety and security with 100% compliance. Supervise the team with any difficult situations by following Etihad airways policies and processes in achieving On-time performance.


Airlines & Aviation Management Airport Operations