Jomon John

Worked as Ground Staff-CSA (Customer Service Agent) /Handled Qatar Airways  Document Verifications (Passport, Visa, validate E-Ticket).  Flight Pre post editing check  Issue boarding pass from check in counter and allocate seat for passengers.  Passenger Assistance (UMNR/YP/WCHR/VIP’S) guide passenger for Immigration, Emigration.  Smooth Cancellation operations.  Collection of Excess Baggage charges/Taxes.  Lobby management distribution hand tags and issue check in luggage tags to the final destination.  At boarding gate-reconciliation of passenger’s number with aircraft documents prior to departure.  Help passengers at the arrival hall with baggage missing and ensure all bags received at the time of arrival.

 Handling Issuing Tickets & Re issue.  Handling Sub Agents Ticket issuance.  Handling complaints & Refund Process.  Advising customer on travel arrangements  Keeping Clients promptly informed of any changes and offering suitable alternatives when appropriate.  Handling high number of incoming calls from directs customers and travel trade.  Responding to all phone enquiries promptly, courteously and in a friendly Manner.  Building strong relationships with clients.