IATA UFTAA Passed & Completed GDS System Galileo/Amadeus/Sabre DGCA Course Completed
Work & Experience
Worked as Ground Staff-CSA (Customer Service Agent) /Handled Qatar Airways Document Verifications (Passport, Visa, validate E-Ticket). Flight Pre post editing check Issue boarding pass from check in counter and allocate seat for passengers. Passenger Assistance (UMNR/YP/WCHR/VIP’S) guide passenger for Immigration, Emigration. Smooth Cancellation operations. Collection of Excess Baggage charges/Taxes. Lobby management distribution hand tags and issue check in luggage tags to the final destination. At boarding gate-reconciliation of passenger’s number with aircraft documents prior to departure. Help passengers at the arrival hall with baggage missing and ensure all bags received at the time of arrival.
Handling Issuing Tickets & Re issue. Handling Sub Agents Ticket issuance. Handling complaints & Refund Process. Advising customer on travel arrangements Keeping Clients promptly informed of any changes and offering suitable alternatives when appropriate. Handling high number of incoming calls from directs customers and travel trade. Responding to all phone enquiries promptly, courteously and in a friendly Manner. Building strong relationships with clients.