Chandan Kumar Swain

March 18, 1987

About Candidate

Top notch goal oriented, highly articulated involving 13 years of working Experiences in Customer Service, Resource Management (INFORM Ground Star Real Time), Airport Operation Control Center



Bachelor's in Science 2004-2007
Utkal University


Diploma in Aviation Hospitality Management 2007-2008
Pailan Aviation Institute

Reservation, RAMP Operation, Terminal Operation, AOCC

PG Diploma in Computer Application 200-2003
LCC Infotech Ltd

Ms-Office Suite

Work & Experience

Operation & Administration Controller August 19, 2020 - February 28, 2022
AL Jaber Green Structure

• Utilized Online resources for technical research & related communications. • Collaborated with safety department & materials personnel to determine methods to prevent INCIDENTS & ACCIDENTS. • Implemented clear & effective planning strategies to meet supply chain needs, meet demands & optimize distribution. • Conducted vendor monitoring & supply chain management activities in compliance with internal logistics standards. • Implemented communication channels with client & Key vendors, prioritizing opportunities and ensuring quick problem resolution. • Boosted KPI’s and continuous improvement strategies to enhance logistical operations & meet supply chain needs. • Directed planning and procurement of RAW materials, scheduled production jobs & coordinated logistics. • Recommendations for exceptional Employees. • Maintaining daily work log and time sheet of regular and outsourced resources.

Resource Management Supervisor January 29, 2012 - June 14, 2020
Qatar Airways

• INFORM Ground Star Real Time system setup and maintain real time allocation • Analyze and inputs for Real-Time and Mobility device to effectively implement, configure and roll out INFORM Ground Star system. • Pioneer team member in Resource Planning to work across Planning, Workforce Rostering, Real Time, and Mobility application. • Extensive testing and process alignment across different systems to achieve the desired result • Analyze strength & Qualifications of the resources and pre-planning to avoid last minute impact on the operation. • Real Time allocation for Turnaround Coordinator, Loading team supervisor, Check-in Staff, Cabin appearance team, TSWS team, PAX Coach, Crew Coach, Flight Control Supervisors. • Analyze & understand the communication process, strength, weakness, opportunities & threats • Monitor and analyze all trends pertaining to operational disruption/ irregularities and quick action • To identify all shortfalls related to resource planning • Coordinate with internal & external stake holders for smooth and safe operations • Ensure optimum utilization of resources with nil impact to operation • Weekly meeting senior management for feedback and suggestion (Planning, Rostering and IT Support). • Current and Future resource requirements are forecasted as per the operational needs. • Easy implementation of best practices • Responsible to manage more than 100 resources at any given shift. • Keeping track of over time/ sick leaves/ late reporting/ early release/ emergency leave) • Reporting to manager or sr. manager for team and individual performances. • Maintain fair and equal task distribution through ground star real time. • Ensure trained resources are assigned only on task, they are licensed to handle.


INFORM Ground Star Real Time
MS Office
Business Analysis
People Management
Customer Service
Time Management
Critical Thinking
Conflict Resolution