Work & Experience
Performed scheduled and unscheduled inspections to check flight readiness of aircraft Lubricated shafts, bearings, and gears to maintain optimal performance Coordinated and distributed exposure and contamination control procedures Operated power tools, gauges, and testing equipment to adjust, repair, and replace faulty components in aircraft Maintained, repaired, and rebuilt aircraft structures and fuel, electrical, and oxygen systems Collaborated with crew chief to coordinate fitting and alignment of heavy parts Maintained repair logs to document all corrective and preventive aircraft maintenance Provided for servicing, maintenance, and protection of aircraft while away Recorded maintenance actions in aircraft logbooks Worked as a trainee for 6 months covering Routine maintenance tasks on airbus A-320-214 fitted with CFM-56-5B engines and assisted in carrying out transit inspections, daily inspections, weekly inspections, component Replacements, and SNARG Rectification in Line maintenance Guaranteed optimal functions of aircraft systems by conducting regular performance tests Ensured maximal performance of aircraft and aircraft systems by planning and executing preventative maintenance schedules Worked on complex structural parts, using tooling assemblies and fixtures to perform the depot-level modification.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution Developed and actualized customer service initiatives to decrease wait times Collected customer feedback and made process changes to exceed customer satisfaction goals Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns Helped large volume of customers every day with a positive attitude and focus on customer satisfaction Offered basic technical support for clients on a wide range of company products Assisted in handling complicated customer issues Smothered customer onboarding experience, providing a superior level of customer care Developed a customer service training program that increased customer satisfaction levels.
Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment Demonstrated respect, friendliness, and willingness to help wherever needed Increased customer satisfaction by resolving FLYdocs Software issues Served customers and followed outlined steps of service Worked flexible hours; night, weekend, and holiday shifts Carried out day-day-day duties accurately and efficiently Provided assistance to customers by diagnosing and solving issues Quickly established and strengthened trusting customer relationships using strong interpersonal and active listening skills over the telephone Initiated remedial actions by decreasing financial inconsistencies, reducing expenditures, and eliminating system imperfections.
Restocked supplies and placed purchase orders to maintain adequate stock levels Coordinated travel arrangements by booking airfare, hotel, and ground transportation Oversaw staff correspondence, record tracking, and data communications, resulting in effective automation of office operations Created databases and spreadsheets to improve inventory management and reporting accuracy Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various global companies Screened and verified visitors for identification credentials and purpose of visit to maintain the security of personnel and office environment Created PowerPoint presentations for business development purposes Arranged rapid office equipment repair and maintenance with vendors.