Airport Manager

April 11, 2022

Job Description

Job Overview

To assist in handling and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival & baggage services, in an efficient and professional manner.

Key Responsibilities

Lead the Customer Services Team-

  • Proactively supervise the activities of the Customer Services team to achieve smooth daily operations at Station
  • Drive ground service performance to deliver service excellence consistently across the domestic network
  • Ensure Vistara operates in a safe and secure environment, by complying with internal and external operating standards and procedures
  • Ensure that Vistara upholds high standards of customer service delivery based on guidelines set out by Ground Services Department and Station Management
  • Work closely with service partners (ground handling, catering, engineering, etc.) to achieve flight punctuality and customer satisfaction

Safety and Security –

  • Ensure compliance of all regulatory, safety and security requirements, as required by the Authorities and/or company policies
  • Ensure safe work practices to minimize risk of injury to personnel or damage to aircraft
  • Contingency Handling Preparedness
  • Plan for and ensure preparedness to deal with irregular operations and crisis situations
  • Administrative duties including mishandled baggage, catering, flight reports and vendor invoice verification
  • Other duties and projects which may be assigned from time to time
  • Represent the airline’s interest in the airport community (e.g. AOC, SITA CUTE, etc.)

Skills/Attributes

  • Ability to train, motivate, guide and supervise a team of newly recruited staff
  • Good communication skills
  • Strong IT skills including full suite of MS Office applications
  • Must be able to work in irregular hours/ Shift based
  • Possess an aptitude for customer service

Work Experience

  • Preferably 7-9 years in Airport Operations

Qualification

  • Graduate from a recognized university