anticipated operational problems such as overbookings, adverse weather conditions, delays, cancellation of flights, crew flight time limitations etc., undertaking necessary remedial action to ensure disruptions are minimised and the customer service levels are not impacted.
Ensure that Handling Agent, caterers and other service providers are fully briefed regarding Emirates’ requirements for the day’s operation including any special handling, and update this information as necessary in order to ensure a smooth operation and avoid unnecessary expenditure and inconvenience to our customers.
Control expenditure on damage baggage replacement and lost baggage claims. Delegate some of the baggage claims processing to the Supervisors/ASAs, to ensure all of the baggage services aspects are processed effectively and in a timely manner.
Qualifications & Experience
Minimum `A’ Level or equivalent (Higher Secondary School). Must have completed relevant and recognised professional training courses in Customer Services and Ground Operations.
Experience: Given the specific requirements at outstations, a minimum of 5 years? experience is required in Airport. Customer handling / Operations including at least 3 years in a supervisory position.
Knowledge/Skills: A working knowledge of Reservations/Fares and Ticketing, Departure Control Systems. Knowledge of Dangerous Goods Regulations & Weight & Balance. Knowledge of Baggage Tracing and Claims Handling. Knowledge of Microsoft Word/ E-mail / Excel advantageous and local languages.
Fluency in spoken and written English and required local language.