CUSTOMER SALES & SERVICE AGENT

December 25, 2021

Job Description

ROLES AND RESPONSIBILITIES :-
1. Ensure the highest standard of customer service, provide details tariff fares and sell related products.
2. Educate customers with legal requirements which includes passport, visa & health requirements and other details such as check-in place and time.
3. Actively enhance revenue earnings.
4. Suggest new ideas and recommendations to improve the service provided and ensure Emirates success as a market leading airline.

REQUIREMENTS :-
1. Must have Graduation or equivalent.
2. Must have completed standard Fares and ticketing courses
3. Must have more than 2 years of experience.
4. Must have Excellent interpersonal, telephone and customer service skills.
5. Must have knowledge of Windows package which includes Microsoft Word/ Excel/ E-mail.