Cabin Baggage Officer and Customer Service Officer – Adelaide Airport

December 26, 2021

Job Description

The Jetstar team at Adelaide Airport is seeking expressions of interest from customer service superstars who are interested in joining our team at the Adelaide Domestic Terminal. The roles offered are Customer Service Officers and Cabin Baggage Officers.

The Roles

Positions operate on a rotating roster, including weekends and public holidays. Both permanent and Fixed term part-time positions are available

As a Cabin Baggage Officer (CBO), you will be responsible for:

  • Providing excellent customer service to customers taking a professional approach that upholds the company’s service standards and culture.
  • Liaising with our passengers at the boarding gate, weighing and measuring cabin baggage and charging applicable fees where required.
  • Work in a productive pro-active team environment with Airport Management, Customer Service Officers, Cabin Crew and Baggage Handlers to deliver an efficient turnaround at airports.
  • Handle cash and/or credit card transactions.
  • Discreet professional handling of customers with excess carry-on baggage.
  • Representing the company image through uniform presentation, grooming excellence and customer service delivery.
  • Complying with company OHS and regulatory responsibilities and standards.
  • Monitoring or and operating automated tools and systems, as trained, maintaining and delivering the ground service product to agreed company standards.

As a Customer Service Officer (CSO), you will be responsible for:

  • Experience providing a high level of customer service at check-in, kiosk or on the concourse as passenger’s board flights.
  • Service desk duties; processing bookings, reservations, handling late flights and excess booking payments.
  • Baggage service area duties; handling mishandled baggage and lost property.
  • Manual duties including assisting special needs passengers to the gate.
  • Maintaining accurate communications between customer service and other Jetstar teams.
  • Ensuring aviation safety and security compliance relating to passengers and baggage.

To be considered for these roles you will have:

  • A strong working performance history and demonstrated flexibility in availability;
  • A superior safety focus and customer service orientation.
  • A high energy, can-do approach coupled with affiliation with the Jetstar Values & Behaviours.
  • As the ‘face’ of Jetstar, an immaculate sense of personal presentation, in line with the highest professional standards of the industry.
  • Strong communication ability coupled with a measured approach to conflict resolution when handling delayed or upset customers.
  • Excellent computer skills.
  • Cash handling skills
  • The ability to work on a rotating roster.