Job Description

Acts as Air Arabia’s ambassador; strives to achieve customers’ loyalty and to promote a positive corporate image, at all times, through enhancing the overall customers’ experience. Provides excellent customer service to all passengers whilst ensuring their safety and comfort are achieved throughout the complete flight cycle.  Be ready and fit to operate ensuring productivity is in line with set measures and company’s adopted policies and procedures.

Air-arabia-careers
Air-arabia

Qualifications (Academic, training, languages)

  • Diploma or Higher Secondary Certificate is acceptable for this role; a diploma in Travel/ Tourism is a plus.
  • Training in First Aid, Safety and Emergency Procedures are an added value.
  • Fit to fly, has good general health, no serious medical conditions or chronic diseases.
  • Presentable, friendly, demonstrates cheerful and positive attitude even under stress.
  • Customer service oriented, capable of understanding and attending to customers’ needs and requests.
  • Capable of handling difficult situations and angry customers without compromising corporate image.
  • Focused, capable of identifying irregularities and handling threats and emergencies with efficiency and commitment to successful results.
  • Proactive, self-motivated, demonstrates initiative and positive teamwork competency.
  • Very good verbal and written communication skills.
  • Excellent time management and problem solving skills.
  • Proficient in Microsoft Office.
  • Fluent in English Language, French, Arabic, Indian Languages, Chinese, etc. are an advantage.

Work Experience

  • Fresh graduates are encouraged to apply for this role.
  • Previous experience as cabin crew or in a customer service role in the Airlines/Aviation/ or hospitality Industries shall be treated as an added value.
  • Active cabin crew license is an advantage.
  • Capable of working in shift pattern and for extended working hours.
  • Shows high flexibility and adaptability to frequent changes and busy schedules.
  • Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.

Important Requirements

  • Age: Between 20 to 26 years
  • Minimum Height: 160 cm (Female), 168 cm (Male)
  • Weight: To be in proportion to Age and Height
  • Clear skin with no marks or tattoos that would be visible whilst wearing the cabin crew uniform
  • Medically/ Physically fit to perform Cabin Crew duties
  • Ability to swim with aid of a flotation device

Company Benefits

  • Learning opportunities
  • Company offers career progression opportunities
  • Attractive package