Cabin Operations and Performance Manager (vistajet)

June 23, 2022

Job Description

Job Profile

We are searching for a strong leader to join the Malta-based Cabin department. You will be responsible for the day-to-day operations, the performance management, support and welfare of the Cabin Hostess (CH) team. (circa 150 per Manager) The CH’s are a remote workforce and engagement and understanding is imperative to the success of this role.

Vistajet Careers
Vistajet Careers

Your Responsibilities

Performance Management

  • Work closely with the other Cabin Operations and Development Manager for an aligned and consistent approach.
  • Build a rapport with your team and be an ambassador for their development.
  • Continually review performance and share feedback, to support the career growth and welfare of your Cabin Hostess team.
  • Responsible for the delivery of your Cabin Hostess team annual appraisals and mid-year review.
  • Identify talent and celebrate success.
  • Work to objectives as guided by the Director of Cabin
  • Address any underperformance, sickness or productivity concerns in a fair and efficient manner, in line with our HR policies

Day to Day Operations

  • Work closely with crew planning to ensure a smooth operation regarding the cabin hostess requirements
  • Support long term crew planning where required
  • Demonstrate strong cross department communication and stakeholder management
  • Maintain a close relationship with HR
  • Support the Vista family globally where needed, to ensure a smooth and consistent operation
  • Manage flight specific briefs and general support
  • Oversee safety reports, ERP, flight briefs that come into Cabin
  • General day to day communication with your CH team- approvals, sickness, general support.
  • Coverage of weekend Cabin phone and email on a rotational basis
  • Responsible for any projects assigned to enhance the Cabin department

Required Skills, Qualifications, and Experience

  • Minimum of 2 years people management. Preferable experience of managing a large/ remote team
  • Previous performance management experience preferable
  • Able to consistently role model and be an ambassador for VistaJet and our values
  • Ability to work in a fast-paced environment
  • Excellent interpersonal and communication skills
  • A desire to ensure high levels of service through your support and management
  • Passion for coaching and developing your team to success
  • A flexible, positive attitude to support business growth
  • Committed to achieve excellence in every element of role
  • Strong IT skills essential
  • Able to complete VistaJet initial service course