Customer Service Agent – Darwin

Job Description

  • Challenge yourself in this ever-changing, fast paced environment
  • Located at Darwin Airport
  • Part-time opportunities available
  • Competitive salary + industry benefits

Think of Qantas and something stirs inside us; a sense of familiarity, a feeling of warmth, and pride that this national icon represents us to the world. At Qantas, our strong beliefs guide the way we work, ensuring everything we do stays true to our customers and this iconic brand.

Qantas-Careers
Qantas australia jobs

As a Customer Service Agent, no two days are the same.  The only guarantee is that you’ll explore what’s possible, be challenged, solve problems and make a difference.  With a strong and resilient attitude you’ll be surprised at what you’re able to achieve – and how you can play a key role in the experience our customers have.

Taking ownership is critical. We’ve built a high performance culture, and you can be sure we’ll hold you to those expectations. Along the way, you’ll have plenty of fun, meet amazing people and have experiences like no other.

As a Customer Service Agent you’ll create a welcoming environment so customers start their journey with us in a way that’s positive.   This includes meeting and greeting customers, boarding and disembarking flights, assisting our special needs customers, marshalling in aircraft, problem solving, caring for our unaccompanied minors and providing information for customers.

We’re looking for proven, dedicated customer service professionals to be Customer Service Agents. 

You’ll have –

  • Ability to work a 7 day rotational shift roster covering a range of hours
  • Recent face to face customer service experience within the hospitality, tourism or other customer focused industries
  • A passion for customer service with a proactive ‘can do’ attitude
  • A proven ability to manage and diffuse difficult situations
  • Well-developed problem solving skills and able to follow through to resolution
  • A strong communicator, and listener
  • Ability to work both in a team environment and independently
  • Ability to adapt to an ever changing, fast paced operational environment
  • Compassion and empathy for special needs customers
  • Exceptional grooming and personal presentation
  • Ability to work either on a temporary or permanent basis on a 7 day rotational shift roster
  • Ability to successfully complete a Pre-Employment Medical

Please note: Under the Qantas Group COVID-19 Vaccination Policy all Australia-based new employees of a Qantas Group entity must be fully vaccinated with an Approved COVID-19 Vaccine and provide Evidence of Vaccination by uploading your Digital Vaccination Certificate to Workday (our HR information system). There are different compliance dates for different workgroups under the policy. You will be provided with relevant information, including the compliance date during the recruitment process.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.

If you’re ready to step into a culture that will challenge and excite you, and meet the above requirement then we want you to register your interest for future positions in our Darwin Customer Experience team.