Customer Service Officer – Bagdogra- IndiGo Airlines.

February 22, 2022

Job Description

Job Description :

Eligibility Criteria:

  1. Educational Qualification: Graduates/ Undergraduates from a Recognized Board or University as determined by IndiGo.
  2. If at any stage prior to or during the Employment of Candidate, it is found that the requisite qualification is not completed from a Recognized Board or University as determined by IndiGo, such candidate’s Offer for Employment or Employment is liable to be withdrawn or terminated.
  3. Desired Skills: Good Communication Skills, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure.
  4. Airport Operations Experience Preferred.
  5. No Visible Tattoo marks/ body art
  6. Age: 18 to 27 Years
  7. Interviewed Candidates can reapply after 6 months.

Mandatory Requirement – Good Communication, Pleasing Personality.

Preferable Requirement – Well-versed in Customer Dealing.

Job Description –

To carry out safe and secure on-time operations in accordance with the ground operations manual and all applicable procedures.

Key responsibilities and accountabilities:

Assist customers through all procedures related to arrivals & departures in the following activities.

Reservations & ticketing:

Making reservations across the counter

Selling of tickets.

Remitting cash to the concerned department.

Answering customer queries over the telephone.

Departures :

Attend the pre-flight and post-flight briefings.

Setting up check-in counters.

Screening of checked-in baggage.

Maintain high-quality check-in procedures.

To assist customers with special requests.

Post-flight departure

Filing of all necessary flight papers.

any other responsibility assigned by the management from time to time.