Customer Support Executive

February 4, 2022

Job Description

JOB PURPOSE

Operating Helpdesk and monitoring the facilities, allocation of resources, and other activities in the Passenger Terminal Building (PTB) while meeting or exceeding established SOPs in a designated area and ensuring regulatory compliance at the airport terminal in delivering ultimate customer satisfaction.

The role will be the face of the organization and needs to ensure that there are no inconveniences to passengers by facilitating their travels by means of assisting the passengers, addressing their queries, and ensuring all resources are functional. To achieve this objective, the role requires coordination with internal stakeholders for the upkeep of facilities to ensure passenger convenience.

• Execute the routine operational requirement as follows:
Daily Inspection:
Periodical Inspection
Monitoring the Lost & Found section with clear guidelines for the safe custody of any articles by ensuring the procedures are followed in every shift, with proper checks via a checklist.


o    Verification on contractor Manning level, Machinery, Chemical and tools
o  Managing and monitoring common operations activities, maintain regulatory compliance across Terminal by coordinating with respective stakeholders
o    Implement QMS: Operation Procedure, collection and analyze data

In the absence of the shift in charge, step in and take over the charge of handling shifts.