Duty Supervisor | Etihad

Job Description

Accountabilities

  • Oversee all passenger and aircraft handling operations on a shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures and regulatory requirements
Image courtesy – Etihad

  • Responsible for the effective management of safety and security outcomes on a shift basis through hazard identification, safety and compliance monitoring and reporting
  • Ensure all flight editing and special guest requirements are met, including but not limited to assessment, planning and coordination of VIP/MAAS, PRM and special category guests
  • Effectively liaise with Guest Control, Network Control and SOC to manage operational disruption recovery and reduce impact to guest service and operational integrity

Education & Experience

Credits to Etihad
  • Degree level education desirable (A-level or baccalaureate equivalent) or relevant industry experience, with a demonstrable knowledge of frontline service delivery and communication skills. Previous exposure to highly pressured and multicultural environment in a supervisory role within a shift environment required
  • 3 or more years experience with airport operations, with at least 2 years of experience in a supervisory role. Role requires mature personality with outstanding communication skills, supervisory skills and passion to deliver service. Role must balance guest-centric focus and corporate interest while maintaining highest safety and security standards and coordinating teams and service providers on shift