Duty Supervisor
Job Description
We are looking for an experienced Duty Supervisor for our Medina station to Supervise all Ground Handling agents and cargo handling activities inland and airside to ensure professional and timely customer service is provided to Jazeera Airways’ passengers.
Key Responsibilities and Duties:
- Ensure opening of check-in counters at STD -3hrs.
- Carry out GHA briefing on flight situation and all special handling requirements e.g. VIP/CIP/WCHR/UM etc.
- Monitor closely check-in process i.e. documents checks/ baggage acceptance/ baggage labelling etc. Ensuring J9 service standards are met.
- Monitor average queuing time and transaction time. Ask security questions, control EB revenues and identify passengers with bulky hand baggage.
- Monitor average queuing time and transaction time. Ask security questions, control EB revenues and identify passengers with bulky hand baggage.
- Coordinate with GHA coordinator (Dispatcher) for proper follow up on load sheet and all post departure messages, ensuring that J9 standards are met.
- In case of flight disruptions follow laid down procedures to minimize inconveniences.
- Ensure proper handling of import and export cargo.
- Ensure safe, secure, on-time and economic operations of all the flights.
Requirements and Qualifications:
- Minimum High school diploma.
- Strong leadership skills. Able to manage, motivate and develop all levels of staff to achieve operational goals.
- Excellent knowledge of the Airport organization / Passenger Handling Services.
- Excellent understanding of customer services, customer care and customer needs.
- Planning & organizing skills, team spirit, high sense of safety & responsibility.
- IATA degree or worked in an Airline or Travel Agent for minimum 2 years
