Executive, Driver & Customer Experience-AirAsia

Job Description

Job Description

AirAsia ride is our brand new ride-hailing platform designed to transport you on the road as we’ve done in the skies! Whether you’ve got places to be, or you’re looking to help others get to their destinations, there’s something here for everyone.

Air Asia airline jobs 2022
Air Asia drivers career 2022

We are looking for Executive, Driver & Customer Experience to be based at ride‘s Puchong office.

Number of available openings: 3

What You’ll Do:

  • Responsible for a variety of duties in an office setting, which includes answering phone calls, filing documents and conducting data entry. 
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Responding to feedback from drivers through various communication channels, which includes, phone calls, emails, social media comments and social media direct inbox. 
  • Administrative verification and updating of driver’s document. 
  • Provide excellent product knowledge to support the company’s app user.
  • Liaison between technical team and user for any technical related matters. 
  • Raise and review technical issues to ensure the issues are resolved to enhance satisfaction of the users. 
  • Mediate and resolve conflicts faced by the users.
Air Asia careers

We are all different – one talent to another – that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be the best. We are committed to creating a diverse work environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Search Firm Representatives – AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position-specific.