Fleet Management Manager

Job Description

Job Description:

Job Objectives

  • The jobholder is responsible for providing our Airlines, Authorities and MRO’s with the customized engineering & maintenance support and services to ensure the safe, reliable and cost effective operations.
  • The jobholder is responsible for analyzing of airlines’ operation data, maintenance process & organization, and development of adequate supports and services.
  • The jobholder is responsible for providing expertise and support to Safety organization on safety prevention.
  • The jobholder is responsible for support other business units and/or from Airbus Asia Pacific management

Job Responsibilities

  • Monitor and improve fleet performance to allow safe, reliable, economical operations at highest customer satisfaction for each Airbus programs in Asia-Pacific
  • Prepare and support new program Entry Into Service (EIS) & new customer EIS, with a close link to SBx program, as a transverse function in Airbus Asia-Pacific customer service  
  • Define mitigations for regional issues in Asia-Pacific and follow up final fix availability, with close link with SB program team
  • Support all Programs and other Customer Services organizations by providing in-service data, reference data, dashboards, reports etc. and support Aircraft and Services Sales activities
  • Promote fleet performance tools and support to Asia Pacific customers 
  • Co-operate with authority, monitor fleet performance of the APAC airlines in respect of safety, reliability and economics, and propose necessary actions.
  • Build up partnership with airline customers through regular Airline visits, Fleet performance review, regional seminar and workshops
  • Provide expertise and support to Safety organization on safety prevention.
  • Evaluate Airlines and MRO’s maintenance and engineering practices and identify areas to be enhanced in term of safety, organizational efficiency, quality and technical capacities
  • Assist Airlines learning curve and acquire good handling methods by providing necessary transfer of Know How support
  • Contribute to good customer satisfaction for Asia-Pacific customers.
  • Drive Asia-Pacific fleet operational reliability to meet global targets
  • Prepare Asia-Pacific fleet performance reports (A320/330/350/380/300-600 family)
  • Use Fleet performance tools/support, quarterly
  • Support monitored retrofit campaigns in Asia-Pacific
  • Prepare, support and participate to Program regional seminar, yearly

Secondary Responsibilities

  • Ensure all other Customer Services business units are providing their deliverables as agreed
  • Contribute to the Customer Service Improvement Program (CSIP) as per the yearly target established

Job Requirements

  • Preferably 5 Years experienced in Customer Services business and/or airline maintenance & engineering
  • Graduated in aeronautical studies or aircraft systems
  • Capable of strongly defending Airbus Customer Services and customers’ interests in front of third parties
  • Knowledge of FAA/EASA Regulation (minimum JAR121, JAR145 and JAR66) is a plus.
  • Knowledge about airlines’ organization and operation
  • Experience in technical service/support field is a plus
  • Good knowledge of customer needs in terms of maintenance & engineering operational activities
  • Good presentation skills
  • Able to work in a different culture environment
  • Fluent in English, written and spoken
  • Tenacious, responsible, adaptable and flexible
  • Reliable Team player, with a good sense of reporting.
  • Ability to cope with highly demanding environment
  • Keen on extensive travelling within Asia-Pacific and worldwide
  • Experience in technical service/support field is a plus
  • Highly concerned by customer services and service minded.
  • Good coordination and relational skills to deal with authorities, customers, vendors and other Airbus departments.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:Airbus Services Asia Pacific Pte. Ltd.

Contract Type:Permanent Contract / CDI / Unbefristet / Contrato indefinido

Experience Level:Professional / Expérimenté(e) / Professionell / Profesional

Job Family:Customer Eng.&Technical Support&Services <JF-CS-PS>