Officer/Executive – Customer Service, Security & Ramp

Job Description

Job Description

Eligibility Criteria :-

  1. Minimum educational criteria – GRADUATION
  2. Applicants with no Aviation experience– Age criteria – upto 27 years only
  3. No visible tattoos
  4. Flexibility of working in rotational shifts including Night shifts
  5. Aspirants of Ground staff only ( Security / Customer Service /Ramp / Catering / Cabin Appearance /Cargo )

Position – Officer/ Executive – Customer Service/ Ramp/ Security


Officer/Executive – Security – AO&CS

(OUText – Security)

Screeners & Basic Avsec certification preferred

Primary Responsibility:

You will be responsible for implementation of security policy and procedures laid down by the Company. 


To secure

·        Safe operation

·        Punctuality

·        Customer Satisfaction

·        Team efficiency

·        Cost control

·        Secure good working atmosphere and environment


Manage safe and secure operations in accordance with security program and applicable procedures.

Functional Responsibilities:

·        Maintain standards as per Company requirements

·        Ensure effective threat assessment and response capability

·        Achieve department goals and follow up

·        Perform duties as per the Security Programme.

·        Maintain performance standards and follow up with your shift

·        Monitor continuously the Quality System and the level of conformance

·        Secure quality levels

·        Optimize resource

·        Aware of Emergency Response Procedures, rules and regulations

·        Acquire and maintain necessary skills required to perform job functions

·        Maintain work procedures as per company requirements

·        Carry out development dialogue with the Team leaders

  • Control theft and pilferage of company property

Officer/Executive – AO&CS in the role of Customer Service

(OUText – Customer Service)

Job purpose:

To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

Key responsibilities and accountabilities:

Assist customers through all procedures related to arrivals & departures in the following activities.

Reservations & ticketing:

  • Making reservations across the counter
  • Selling of tickets.
  • Remitting cash to the concerned department.
  • Answering customer queries over the telephone.


  • Attend the pre – flight and post flight briefings.
  • Setting up of check in counters.
  • Screening of checked in baggage.
  • Maintain high quality of Check in procedures.
  • To assist customers with special requests.


  • To assist customers with special requests.
  • To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
  • Co-ordination with the baggage vendor for the damaged bags.
  • Follow up with the en-route stations regarding lost baggage.

Post flight departure 

  • Filing of all necessary flight papers
  • Any other responsibility assigned by the management from time to time

“Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”


Officer/Executive – AO&CS in the role of Ramp

(OUText – Ramp)

Job Responsibilities

L&T & LO certification preferred

·        Confirm the ETA of the flight from OCC or System (Navitaire).

·        Take the bay no. from Apron and convey it to all the stations on R.T.

·        Ensure that you are at the bay D-20 mins with all the equipments required.

·        Note down the Touch down and Chocks and convey it on R.T.

·        Allign the ramp properly.

·        Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.

·        Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.

·        Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.

·        After departure make sure that all the equipments are sent back to the transport yard.

·         Fill the ramp filling.

·        During the flight ensure everyone is smooth, safe and flight is on time.

Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.

“Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in Indigo SMS Manual, Chapter Safety Policies and Objectives”.