Technical Writer

Job Description

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Network Operations Control

The Network Operations department helps us run a safe, reliable airline and includes careers in aircraft routing and dispatching, crew scheduling, air traffic control, and more.

Job overview and responsibilities

  • Authors and edits manuals and/or maintenance task cards used to accomplish scheduled and unscheduled maintenance
  • Manages inbound workflow, prioritizes assignments, and tracks projects to production to support the needs of the Technical Operations organization
  • Authors technical documents in accordance with United Airlines policy
  • Engages in basic problem solving to ensure technical compliance
  • Interfaces with Aircraft Maintenance, Maintenance Programs, and Engineering providing effective communication to manage workload in accordance with business requirements
  • Supports the creation of technical documents to perform aircraft maintenance
  • Incorporates technical document updates driven by aircraft manual revisions, field requests, maintenance program changes, and engineering customization
  • Develops and maintains working relationships with Maintenance Programs, Maintenance Planning, Engineering, and Quality Assurance in order to provide workable and compliant data to the Tech Ops organization
  • Performs audit activities to ensure technical data is up-to-date and aligned across multiple platforms

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.


  • Bachelor’s degree in a related technical field
  • Minimum of 2- 3 years experience in technical writing and utilizing technical document workflows
  • Knowledge of technical documentation procedures and controls
  • XML Authoring
  • Ability to work on several projects simultaneously and ability to track projects to meet deadlines with minimal supervision
  • Must be detail-oriented and have excellent written and verbal communication skills
  • Must be proficient in Microsoft Office
  • Must be legally authorized to work in India for any employer without sponsorship
  • Must be fluent in English and Hindi (written and spoken)
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position
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  • Technical document production in the aviation industry

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT